Area of work
Telegram bots and LLM workflows
Enquiry intake, answers to questions and handoff to a person. Standard Telegram bots and language-model workflows tailored to business needs.
Technologies and tools
Tools used in previous work: features and integrations depend on each project.
The task
Give people a simple way to contact a company through Telegram and route their request to the right workflow.
The solution
I build Telegram bots to collect enquiries, answer questions and hand conversations to a person. When a task needs a more flexible dialogue, I use LLM workflows with clear boundaries of responsibility.
Capabilities tailored to the task
- Collect information from users.
- Reply within the defined workflow.
- Hand enquiries to an employee.